At Flash Web Servers, customer satisfaction is important to us. We strive to provide reliable, high-quality hosting services and back our commitment with a 7-Day Money-Back Guarantee on eligible hosting plans.

Please review this Refund Policy to understand the conditions under which refunds are available.

1. 7-Day Money-Back Guarantee

If you are not satisfied with your hosting service, you may request a full refund within 7 days of your initial purchase.

To be eligible for a refund:

• Your request must be submitted within 7 calendar days from the original purchase date.
• The refund request must be made by the registered account owner.
• Your account must be in good standing and must not have violated our Terms of Service or Acceptable Use Policy.
• Approved refunds will be issued through the same payment method used for the original transaction whenever possible.

2. Eligible Services

The 7-Day Money-Back Guarantee applies only to the following hosting services:

• Shared Hosting
• WordPress Hosting
• Reseller Hosting
• Business Hosting

Unless specifically stated otherwise, all other products and services are excluded from this guarantee.

3. Non-Refundable Services

The following items are generally not eligible for refunds:

• Domain name registrations, renewals, or transfers
• SSL certificates
• Dedicated servers
• VPS hosting
• Cloud hosting services
• Software licenses
• Website design or development services
• Third-party products or services
• Setup fees and administrative charges

4. Renewals

The money-back guarantee applies only to new hosting purchases.

Refunds are not normally available for:

• Automatic renewals
• Manual renewals
• Service upgrades
• Add-on purchases

To avoid future charges, customers should cancel their services before the next billing date.

5. Service Cancellation

You may cancel your hosting service at any time by logging into your client area or contacting our support team.

Cancelling a service prevents future billing but does not automatically qualify you for a refund unless the request meets the requirements of our 7-Day Money-Back Guarantee.

6. How to Request a Refund

To request a refund:

1. Submit a support ticket through your client area.
2. Include your order number or invoice number.
3. Briefly explain the reason for your refund request.
4. Our billing team will review your request and notify you of the outcome.

Most refund requests are processed within 1–3 business days.

7. Refund Processing

Once your refund has been approved, processing times typically are:

• Credit or debit card payments: 5–10 business days
• Bank transfers: 7–14 business days
• Other payment methods: Processing times depend on the respective payment provider.

Actual processing times may vary depending on your bank or financial institution.

8. Fraud Prevention

To maintain the integrity of our services, Flash Web Servers reserves the right to deny refund requests in situations including, but not limited to:

• Breaches of our Terms of Service or Acceptable Use Policy
• Spam, phishing, malware, or other abusive activities
• Hosting illegal or malicious content
• Chargeback abuse
• Multiple refund requests from the same customer
• Repeated purchases made solely to take advantage of the refund policy

9. Suspended or Terminated Accounts

Accounts that have been suspended or terminated due to policy violations are not eligible for refunds, regardless of the remaining service period.

10. Chargebacks

If a chargeback is initiated without first giving us the opportunity to resolve the issue, Flash Web Servers reserves the right to:

• Suspend or permanently terminate the associated services
• Recover any unpaid fees or costs incurred
• Restrict or permanently block future purchases

We encourage customers to contact our billing or support team before initiating a chargeback so we can work toward a fair resolution.

11. Policy Updates

Flash Web Servers may revise this Refund Policy at any time. Any changes become effective immediately after they are published on our website. Continued use of our services indicates acceptance of the updated policy.

12. Contact Information

If you have questions about this Refund Policy or would like to submit a refund request, please contact our billing department through our support portal.

We are committed to providing prompt assistance and resolving billing concerns in a fair and timely manner.